FREQUENTLY ASKED QUESTIONS
PLEASE READ: We are continuously being asked for free access by people that never completed the course or who took the course but never took the exam or people that failed the exam and contact us 3, 6 or even 12 months later wanting to take the course again for free.
Please look at your receipt and keep track of the time you have to complete the course; make sure to take the exam within 30 days of completing your course, keep your exam results if you fail, and contact us immediately if you fail. You are limited to 30 days from the day you fail, to retake the course again.
Question: Can I retake your class again for free; or can you give me access to the online class again so I can study.
Answer: NO, you have to pay again.
The only exception is if you took your exam within 30 days of completing your class and you FAILED, and you send us proof of the exam results immediately (within 30 days), then we will give you access again .
We will make no other exceptions.
Q: I took your online course, but never took my state exam, or I failed the exam. It has been over 30 days, can I access the online course again.
A: No. You have 30 day from completing the course to take the exam and then notify us immediately if you do not pass and send copy of your exam results. If you have not done this, you will have to pay again.